Shipping Updates

The latest updates for all our products can be found here. We’ll include details of any delays, when we expect each product to ship by, and when all customers should receive their tracking information.

7th August 2026

All orders have now shipped and you should see tracking in your account. If you have not received your order or you have any issues, please email support@illumicrate.com.

30th July 2026

These orders have now started shipping! All orders will ship in batches over the next two weeks.

US orders: Your orders are now shipping and you should receive a tracking email from noreply@infopluscommerce.com. If you have not received a tracking email, you can also find this information by logging into your us.illumicrate.com account and checking your orders. 

Canada orders: All Canadian orders are now sent DDP (Delivery Duties Paid) via local couriers including Canada Post, and you should receive a tracking email from tracking@apc-pli.com. If you have not received a tracking email, you can also find this information by logging into your us.illumicrate.com account and checking your orders.

20th July 2026

This is now the final opportunity to change your address for these orders! If you need to do so, please email support@illumicrate.com before 5pm BST (UK time) on Tuesday 21 July. To check your address, log in to your account and check the address on your order!

Shipping estimate to begin between 30 July - 4 August

1st July 2026

We estimate these to be shipping between 30 July - 4 August.

Still need help?

Visit our contact page for more details Contact Us

Shop Orders:

All shop orders ship in batches at least once a week. If it has been more than 14 days since you placed your order and you have not received a shipping notification, please get in touch with support here.