Shipping Updates

The latest updates for all our products can be found here. We’ll include details of any delays, when we expect each product to ship by, and when all customers should receive their tracking information.

4th February 2026

All orders have now shipped and you should see tracking in your account. If you have not received your order or you have any issues, please email support@illumicrate.com.

22nd January 2026

These orders have now started shipping! All orders will ship in batches over the next two weeks.

US orders: Your orders are shipping via USPS, and you should receive a tracking email from noreply@infopluscommerce.com. If you have not received a tracking email, you can also find this information by logging into your us.illumicrate.com account and checking your orders. 

Canada orders: All Canadian orders are now sent DDP (Delivery Duties Paid) via local couriers including Canada Post, and you should receive a tracking email from tracking@apc-pli.com. If you have not received a tracking email, you can also find this information by logging into your us.illumicrate.com account and checking your orders.

12th January 2026

This is now the final opportunity to change your address for these orders! If you need to do so, please email support@illumicrate.com before 5pm GMT (UK time) on Tuesday 13 January. To check your address, log in to your account and check the address on your order!

Shipping estimate to begin between 22-27 Jan

2nd January 2026

We estimate these will begin shipping between 22-27 January.

Still need help?

Visit our contact page for more details Contact Us

Shop Orders:

If your order includes one or more preorders, it will be held until all items are ready to ship. All shop orders that do not include a preorder ship in batches at least once a week. If it has been more than 14 days since you placed your order, please get in touch with support here. Shipping updates for orders placed from the Illumicrate UK site before 26th October 2022 can be found here.